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| Quality starts with having a clear definition of client requirements. |
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| Each process step is detailed and reviewed with the client. |
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| Performance and quality check criteria are identified. |
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| Quality is measured or built into every step of the process starting with quality check list (QCL's) generated at receipt of documents for imaging to QCL created at the time of image cleanup, indexing and generation of output. |
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| Defect count is maintained and root cause and corrective actions are taken in our goal to be a six sigma partner to our client. |
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